Our services and guarantees

Price

The prices featured on the website shop.theexplorers.com include VAT but exclude shipping fees.

Payment terms

VISA, MasterCard and Google Pay are accepted.

Once you have confirmed your order, you must provide your credit/debit card number as well as the expiration date and cryptogram.

Payments are secured with our partner Stripe. This securing system (3D Secure) requires a code sent by your bank for each transaction.

 

Shipping times and costs

IN MAINLAND FRANCE

 We offer various shipping options:

  • Standard shipping to pick-up points with Mondial Relay, in 48 to 72 hours: free for orders over 50 euros, and 6.99 euros for orders under 50 euros
  • Home delivery with GLS in 48 to 72 hours: 9.99 euros
  • Express shipping with Chronopost in D+1 before 6:00 pm (except weekends): 12.99 euros

We encourage standard shipping for a minimal environmental impact.

Once your order has been confirmed and paid, a confirmation email will be went with all the information about your delivery. Be sure you include as comments any information for a smooth delivery (door code, floor, etc.)

All orders completed between Friday afternoon and Sunday evening will be processed Monday morning.

Free shipping is available in mainland France only.

IN EUROPE

We can ship anywhere in Europe:

  • Home delivery with GLS Euro Business Parcel starting at 13 euros in Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain
  • Home delivery with DHL starting at 16 euros in Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Sweden, United Kingdom, Vatican City

 

IN THE REST OF THE WORLD

We offer home delivery with DHL starting at 40 euros during business days and to the following countries:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla CB, Antigua, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo (Republic of the), Cook Islands, Costa Rica, Cuba, Curaçao, Djibouti, Dominica Island, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falklands Islands, Faroe Islands, Fiji Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada Island, Guadeloupe, Guam Island, Guatemala, Guernsey, Guinea (Republic of), Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati (Republic of), Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius Island, Mayotte, Mexico, Micronesia (Federated States of), Moldavia, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, N. Marianne Islands, Namibia, Nauru, Nepal, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue Island, North Korea, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Polynesia, Puerto Rico, Qatar, Réunion, Russia, Rwanda, Saint Barthélémy, Saint Eustache, Saint Helena, Saint Kitts, Saint Lucia, Saint Martin, Saint Vincent, Samoa (American), Samoa Islands, San Marino, San Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon, Somalia, Somaliland (Republic of), South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Returns

You have the right to change your mind and return an item within 14 days after delivery. The product must be returned in its original condition with all tags and in its packaging.

Prior to making a return, please complete and print a return slip by clicking this form. This return slip must be emailed at shop@theexplorers.com. Please attach it to the package.

You are responsible for any return shipping charges. In order to receive proof of delivery and to protect yourself against any unforeseen shipping issues, returns must be sent using registered mail or via Colissimo Suivi, at your expense.

We do not accept products that have been worn, damaged, washed, stained or with any tears or holes.

Once your package is delivered to our warehouse, and if everything is in order, we will process the refund via the same method of payment used to place the order.

Exchanges

To exchange a product, please make sure it is returned in its original condition with all tags and in its packaging. We will then process your refund so that you can place a new order.


Customer service

If you have any questions, you can contact our customer service by email at shop@theexplorers.com

We will respond to your inquiry as soon as possible.